Speed Queen USA provides shipping services for washers, dryers, and other laundry appliances purchased through our website.

This Shipping Policy explains how orders are processed and delivered.

Order Processing

After an order is placed, we process the order and prepare the purchased product for shipment.

Processing times may vary depending on product availability, order volume, shipping destination, and other factors.

If additional information is required to process your order, our customer service team may contact you.

Shipping Costs

Shipping charges are displayed during the ordering process when applicable.

Certain products may qualify for free shipping as indicated on the product page or during checkout.

Please review the shipping information associated with your order before completing your purchase.

Delivery Times

Delivery times vary depending on the product, destination, carrier, and availability.

Large appliances such as washers and dryers may require specialized freight delivery.

Estimated delivery times are not guaranteed unless specifically stated otherwise.

Carrier delays, weather, holidays, product availability, and other circumstances may affect delivery schedules.

Tracking Information

When tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking updates are provided by the applicable shipping carrier and may take time to appear after an order leaves our facility.

Appliance Delivery

Washers and dryers are large and heavy appliances.

Customers should make sure that the delivery location can safely accommodate the appliance and that appropriate access is available for delivery.

Customers may be responsible for ensuring that doorways, hallways, stairs, elevators, and installation areas are accessible before delivery.

Inspect Your Order Upon Delivery

Please inspect your shipment when it arrives.

If there is visible damage to the packaging or appliance, document the condition with photographs and contact us as soon as possible.

Keep the packaging and shipping documentation until the issue has been resolved.

Incorrect or Missing Items

If you receive an incorrect product, missing item, or other order issue, contact our customer service team with your order number and details of the problem.

Shipping Address

Please provide an accurate and complete shipping address when placing your order.

If you need to change your shipping address after placing an order, contact us as soon as possible. Address changes may not be possible after an order has been processed or shipped.

Shipping Questions

If you have questions about delivery or the shipping status of your order, please contact Speed Queen USA customer support with your order number.

We are committed to providing customers with clear shipping information and a convenient purchasing experience.