Return & Refund Policy
Here with Refund & Returns policy, your satisfaction is our top priority.
Therefore, we encourage you to review our refund and return policy, which outlines the terms and conditions for processing returns and refunds. Furthermore, due to the size and freight nature of shipping containers, delivery and transportation fees are non-refundable for non-defective items.
Additionally, all returns require prior approval and inspection. Consequently, this process helps us ensure smooth handling of returns. In conclusion, we appreciate your understanding and cooperation.
At Speed Queen USA, we want our customers to have a clear understanding of our return and refund procedures before placing an order.
This Return & Refund Policy explains the general requirements for requesting a return or refund for products purchased through our website.
Contact Us Before Returning a Product
Please contact our customer service team before sending any product back.
Do not ship a product to an address provided by a third party or return an appliance without receiving return instructions from our team.
Return Requests
To request a return, please contact us with:
Your name
Order number
Product name or model number
Date of purchase
Reason for the return
Photos or other information when requested
Our team will review your request and provide instructions regarding the next steps.
Product Condition
Returned products must meet the applicable conditions communicated by our customer service team.
Depending on the circumstances, products may need to be unused, in original condition, and returned with applicable packaging, accessories, manuals, and documentation.
Because washers and dryers are large appliances, customers should contact us before arranging a return or attempting to ship an appliance back.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from the product ordered, contact us as soon as possible after delivery.
Please provide your order number and photographs of the product, packaging, shipping label, and any visible damage when requested.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by applicable law.
The time required for a refund to appear in your account may depend on your bank or payment provider.
Non-Returnable or Restricted Items
Certain products or orders may be subject to return restrictions because of their condition, installation, use, special-order status, or other circumstances.
Please contact us before purchasing if you have questions about whether a particular product can be returned.
Return Shipping
Return shipping responsibilities and any applicable costs will depend on the reason for the return and the circumstances of the order.
Please contact our customer service team for return instructions before shipping an appliance.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders that have already been processed, shipped, or delivered may be subject to different cancellation or return requirements.
Questions About Returns
If you have questions about a return or refund, please contact Speed Queen USA customer support before taking action.
We will provide the applicable instructions for your order and circumstances.